Question 1

How long does standard shipping take?

Accepted Answer

Standard shipping takes 5–7 business days after a 1–2 day handling window, so most orders arrive within 6–9 business days. Orders placed before 12:00 PM ET typically ship the same day.

Question 2

Do you offer free shipping?

Accepted Answer

Yes — we offer free standard shipping on all U.S. orders over $75. Orders under $75 ship for a flat rate of $6.99.

Question 3

Do you ship to Alaska and Hawaii?

Accepted Answer

Yes, we ship to Alaska and Hawaii via standard carriers. Delivery typically takes 7–14 business days, and the $75 free-shipping threshold does not apply — a flat shipping rate applies to AK/HI orders.

Question 4

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only, including Alaska, Hawaii, and U.S. territories.

Question 5

How do I track my order?

Accepted Answer

Visit our Track Order page and enter your order code and the email address you used at checkout to see real-time status.

Question 6

What payment methods do you accept?

Accepted Answer

We accept PayPal, Visa, Mastercard, American Express, and Discover, all processed securely through PayPal Checkout.

Question 7

Is my payment information secure?

Accepted Answer

Yes. All transactions are encrypted and processed by PayPal — we never see or store your full card number on our servers.

Question 8

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery. Clothing must be unworn and unwashed with tags attached; jewelry must be unworn and in its original packaging. Email us with your order code to start a return.

Question 9

How long does a refund take?

Accepted Answer

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

Question 10

Can I exchange an item for a different size?

Accepted Answer

Yes — because many of our pieces are one-of-a-kind, the fastest way to exchange is to return the original item and place a new order for the size or piece you want before it sells out.

Question 11

What if my order arrives damaged?

Accepted Answer

Contact us within 7 days of delivery at support@earthwindfire.us with your order code and a photo of the damage. We will send a replacement or issue a full refund at no cost to you.

Question 12

Can I cancel or change my order after placing it?

Accepted Answer

We can usually cancel or modify an order within 2 hours of purchase, before it enters processing. Email us immediately with your order code and requested change.

Question 13

How should I care for hand-knit and felted pieces?

Accepted Answer

Hand wash knit and felted wool pieces in cold water with a gentle wool wash, then lay flat to dry — machine washing can shrink or felt natural fibers unevenly. Store folded rather than hung to preserve shape.

Question 14

How should I care for jewelry pieces?

Accepted Answer

Store jewelry in a dry place away from direct sunlight, and remove pieces before showering, swimming, or applying perfume and lotion. Hand-hammered metal will develop a natural patina over time, which many customers love.

Question 15

Why does the listing say "one-of-a-kind" or "limited quantity"?

Accepted Answer

Many of our coats, wraps, and jewelry pieces are made in very small batches — sometimes a single piece — by independent designers. Once that specific piece sells, it may not be restocked in exactly the same form.

Question 16

Do you offer gift cards?

Accepted Answer

Yes, digital gift cards are available in select amounts and are delivered by email, ready to use at checkout on any item in the shop.

Question 17

Can I place a bulk or wholesale order?

Accepted Answer

Yes — contact us at support@earthwindfire.us for bulk orders of 10 or more units or wholesale inquiries. We respond within 1–2 business days.

Question 18

What if a piece I want is out of stock?

Accepted Answer

Email us at support@earthwindfire.us — we can let you know whether a similar piece is expected from the same designer, since exact restocks are not always possible with handmade goods.

Frequently Asked Questions